Cancellation Policy

We understand that plans change. You can cancel or reschedule your booking through our platform without any penalty if done with sufficient notice.

• More than 24 hours notice: Full refund or free rescheduling.
• Less than 24 hours notice: You may be charged a late cancellation fee to compensate the Professional for their reserved time.
• At the door / No-show: If the Professional arrives and you cancel or are not present, you will be charged the full minimum service fee.

In the rare event that a Professional needs to cancel your booking due to an emergency, we will notify you immediately and attempt to find a replacement Professional for your scheduled time. If a replacement cannot be found, you will receive a full refund and a credit towards your next booking.

Rescheduling a service is completely free if done more than 24 hours in advance. Repeated rescheduling of the same booking may flag your account and require manual review.