Refund Policy

At Handy Experts, we strive to ensure you are completely satisfied with the services you receive. If you are not satisfied with the quality of the work provided by a Professional, please contact us within 24 hours of the service completion.

Refunds are evaluated on a case-by-case basis. You may be eligible for a full or partial refund if:

• The Professional did not arrive for the scheduled booking and a suitable replacement could not be found.
• The service provided fundamentally deviated from the agreed-upon scope of work.
• Damage occurred to your property directly caused by the Professional's negligence (subject to our property damage claim process).

To request a refund, please contact our support team at support@handyexperts.com with your booking reference and evidence (e.g., photos) of the issue. We will review your claim and respond within 3-5 business days. Approved refunds will be credited back to your original payment method within 5-10 business days.

Please note that the following are generally non-refundable:

• Material costs for items custom-purchased for your specific project.
• Services that you personally signed off on as "completed to satisfaction" at the end of the appointment.